An authentic Panama hat is handwoven in Ecuador from Toquilla straw. The quality of the hat depends on the tightness of the weave and the skill of the weaver. Genuine Panama hats are lightweight, breathable, and have a fine, even weave

To determine your hat size, use a flexible tape measure to measure the circumference of your head, about 1 inch above your ears and eyebrows. Refer to our sizing chart to find the corresponding hat size. If you are between sizes, we recommend choosing the larger size for comfort.

Yes, we offer various customization options, including different hat shapes, brim sizes, colors, and band styles. For specific requests, please contact the Concierge to set up appointment with a hat specialist.

To keep your authentic Panama hat in great condition, it’s important to store it properly. Here are some guidelines:

• Temperature: Store your hat in a cool place, ideally between 60-75°F (15-24°C). Avoid extreme temperatures, as they can make the straw brittle and prone to cracking.

• Humidity: A balance of humidity is crucial. Aim for a relative humidity level of around 40-60%. Too dry, and the straw can dry out and become fragile; too humid, and it can become moldy.

• Additionally, keep your hat in a well-ventilated area and avoid direct sunlight or heat sources. We recommend using the hatbox the hat arrived in which will help protect it from dust and damage

We offer a 30-day exchange policy. If you are not satisfied with your purchase, you can exchange the hat for a product equaling the same price paid for your original purchase, as long as it is in its original condition and packaging. Customized hats are subject to a restocking fee. Please refer to our return policy page for detailed instructions.

The production time for a custom Panama hat is typically 1-2 months, depending on the complexity of the design. Shipping time varies based on your location, but it generally takes 5-7 business days for domestic orders and 10-15 business days for international orders once the hat is complete.

Absolutely! Panama hats are versatile and can be styled for both men and women. We offer a range of designs that cater to different tastes and preferences. Our unisex collection features classic and contemporary styles suitable for everyone.

Yes, we offer wholesale and bulk order discounts for retailers and event planners. Please contact our sales team with your specific requirements and quantities, and we will provide you with a customized quote and additional information about our wholesale program.