REFUND POLICY
A LEGAL DISCLAIMER
Some Little Havana Shop products can be returned up to 30 days after date of purchase for a full refund providing the item is in its original condition, with tags still attached. Please check item description to see if the product is eligible for return/refund.
* We do not accept returns on sale items or any items purchased with a promotional code of more than 20%. These items are only eligible for a size exchange or store credit only.
* Items purchased from the sale section are final sale.
How Do I Make a Return / Exchange?
Domestic Orders
1. Email hola@littlehavanashop.com to receive a FREE return shipping label
2. Fill out the return/exchange form
3. Put filled return/exchange form inside the return item box
4. Affix shipping label outside of the return item box
5. Drop off at courier
* We are unable to accept International Returns
* If you would like to make an exchange, please mark the corresponding item and list the style number/size you would like in exchange.
The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. Exchanges must be sent via U.S. Postal Service, FedEx, or UPS.
7. Damaged / Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise.
If item was damaged during shipping, you must submit photos of the shipping box and hat box or any other container.
We’ll email you a shipping label for you to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn for exchange or refund.